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Step One: I get a mailout from BT about chargecards, and how they're changing things so there's a monthly fee for them. As I no longer have a chargecard, haven't for several years, I want to phone up and cancel my card.
Step Two: After work, I do just that. After the traditional 'being on hold for a while' period I get through to what I presume is the BT Indian call centre. I seem to have a little difficulty getting the call centre guy to understand what I'm calling about, but eventually he understands and gives me the number of the people I'm supposed to call. "Are they open tomorrow?" I ask. "Oh yes" he assures me. "When do they close this evening?" I ask. "8:00 pm" Quoth he.
Step Three: I phone the number at 6:10 pm. The office closes at 5:00 pm and is only open weekdays. The automatic message does give an alternative number for chargecard-related emergencies which I figure I'll try on the off-chance.
Step Four: When I try the number I get a message saying that's an invalid number.
Luckily the whole chargecard thing doesn't take effect until August. So I've got a month and a half, surely I can get through to the right department in BT in that time?
Step Two: After work, I do just that. After the traditional 'being on hold for a while' period I get through to what I presume is the BT Indian call centre. I seem to have a little difficulty getting the call centre guy to understand what I'm calling about, but eventually he understands and gives me the number of the people I'm supposed to call. "Are they open tomorrow?" I ask. "Oh yes" he assures me. "When do they close this evening?" I ask. "8:00 pm" Quoth he.
Step Three: I phone the number at 6:10 pm. The office closes at 5:00 pm and is only open weekdays. The automatic message does give an alternative number for chargecard-related emergencies which I figure I'll try on the off-chance.
Step Four: When I try the number I get a message saying that's an invalid number.
Luckily the whole chargecard thing doesn't take effect until August. So I've got a month and a half, surely I can get through to the right department in BT in that time?
